Crisis Management

Crisis Management
Here are my best 7 curated articles about Crisis Management (below).
Take aways:
     Monitor social media space.
     Be present and active in Social Media before a crisis arises.
     Avoid crisis in the first place by having a SM Policies and training staff.
     But also have an Emergency Crisis Management Plan just in case.
     Act quickly. Minutes not hours. Hours not days.
     Follow-up and learn.
    
Crisis Management Articles
Social media crisis management in healthcare http://bit.ly/15OuaM2
12 Principles for Responding to Negative Online Comments http://bit.ly/15OwRx8
Healthcare Marketing: Eight Rules for Crisis Management http://bit.ly/15Oxjvo
How to manage healthcare social media risk http://bit.ly/15OxMxA
Social media crisis: Four things you need to be ready http://bit.ly/15Oy6MV
Don’t Be Scared Be Prepared – How to Manage a Social Media Crisis http://bit.ly/15OyStc
Social Media Crisis on Rise (report) http://bit.ly/10uh4vN

This is an edited version of a great Google Plus Hangout from last week.

This is an edited version of a great Google Plus Hangout from last week.
Good information.
http://bit.ly/12rSs7d

Wonderful use of social media for healthcare

Wonderful use of social media for healthcare

Susannah Fox [who is great and really should join/become active on G+] has published this Storify on "What if Healthcare ..." #whatifhc .

To learn more Susannah's "what if health care ..." project, visit http://bit.ly/YeaQCC


Thanks to David Harlow for originally bringing this to our attention.

Special note to Stacy Braiuca -- Can you do something like this for your   #hchlitss  http://hchlitss.blogspot.com/ 
http://storify.com/SusannahFox/what-if-health-care