Crisis Management
Here are my best 7 curated articles about Crisis Management (below).
Take aways:
Monitor social media space.
Be present and active in Social Media before a crisis arises.
Avoid crisis in the first place by having a SM Policies and training staff.
But also have an Emergency Crisis Management Plan just in case.
Act quickly. Minutes not hours. Hours not days.
Follow-up and learn.
Crisis Management Articles
Social media crisis management in healthcare http://bit.ly/15OuaM2
12 Principles for Responding to Negative Online Comments http://bit.ly/15OwRx8
Healthcare Marketing: Eight Rules for Crisis Management http://bit.ly/15Oxjvo
How to manage healthcare social media risk http://bit.ly/15OxMxA
Social media crisis: Four things you need to be ready http://bit.ly/15Oy6MV
Don’t Be Scared Be Prepared – How to Manage a Social Media Crisis http://bit.ly/15OyStc
Social Media Crisis on Rise (report) http://bit.ly/10uh4vN
Such valuable info! Thank you for the share Scott Scowcroft. I printed out all the articles to read through. I also want to mention my friend Lucian Mihailescu so he has access to these!
ReplyDeleteThese are really valuable! Thanks for sharing Scott Scowcroft and thanks for including me Summit Medical Group !
ReplyDeleteGlad you liked it. Thank you. You might also want to check out this "Online Reputation Management for Doctor" webinar I recently edited from 60 to 15 minutes. I'm planning on animating the slides before "going public," but other than that, it's ready for viewing. http://bit.ly/ZWHytn
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